Refund and Return Policy

At Velox Mart, we are committed to providing quality products and exceptional customer service. If you are unsatisfied with your purchase, we offer the following policies:

Eligibility for Returns:
1. Returns must be initiated within 7 days of delivery.
2. Products must be unused, in original packaging, with tags intact.
3. Certain items, such as personal care, food, or custom-made products, are non-returnable.

Refund Process:
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, the refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.

How to Initiate a Return:
1. Contact our customer support team at veloxmart2020@gmail.com.
2. Provide your order ID, proof of purchase, and reason for the return.
3. We will arrange for the return pickup or guide you to ship the item to us.

Important:
– Shipping fees for returns may apply unless the product was defective or damaged.
– VeloxMart reserves the right to deny returns that do not meet our policy guidelines.